SUCCESS STRATEGIES
Teleseminar Series, July 26 –September 20, 2005
Sign up for individual sessions or the package of all 7. Featuring a diverse faculty of experts focused on five major program themes. Included are:
I. Organizational Strategies
Managing time, paper, “virtuality” (e-mail, e-communications), environment for improved efficiency and results. Designing operating procedures and systems for sustained savings and output. Steps for finding and tapping available resources at no or low cost.
II. Customer Service
How front-line employees impact “customers” and the quality of public service. How quality, timeliness and efficiency can be improved upon through communication skills, attitude, appearance, etiquette, professional standards. How to work with the public and conduct public meetings. Working with stakeholders. Promoting organizational services and cultivating constituents. Performance strategies for success.
III. Attitude & Motivation
How to engender and sustain motivation and a winning attitude, for individuals and groups. How attitude determines performance, results. The power of beliefs and commitment. Understanding mission and outcomes as a driving force for success.
IV. Communications
Understanding the power of communications, with employers/employees, colleagues, customers and others. Skills and strategies for effective communications at all levels. Ways to build rapport, relationships and teams.
V. Leadership
What it takes to be a leader. How everyone can lead. Being a model and modeling others. Creating & nurturing teams and team environment. Multiplying successes through effective leadership.
Just some of the dynamic faculty members for this program are:
- Dawn Pollock, CAE – President, Dawn Pollock Consulting; project management consultant & trainer; former Associate Director, Volunteer Florida; former Chief of Staff, Florida Department of Elder Affairs.
- Dr. Freddy Davis – President, TSM Enterprises; professional speaker and trainer; business consultant; author of multiple personal and professional development books.
- Laura Lee Corbett – President, Laura Lee Corbett Consulting; former Florida Main Street Program Coordinator, Florida Department of State; former local government Downtown Director, South Carolina.
- Marcia Elder – President, Creative Pursuits, Inc (training & consulting firm, 20+ years); Chair, Florida Public Interest Foundation (statewide nonprofit); professional trainer and writer; former senior manager, Florida Department of Transportation & Governor’s Office; former program coordinator, Florida Department of Environmental Regulation.
Choose package of up to 7 sessions, or sign up on an individual program basis (see seminar page).
